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Managing e-commerce returns is the key to circular operations.

Daniel Hellström and Klas Hjort, researchers in Packaging Logistics at Design Sciences, LTH participated in "Trendspaning Helsingborg" where they talked about managing returns in e-commerce.

– Published 10 October 2021

Two men in front of a concrete wall. Photo.
Daniel Hellström and Klas Hjort, researchers at Packaging Logistics, Design Sciences, LTH. Photo: Kennet Ruona.

Returns in e-commerce is often seen as a problem area tied to increased costs and a negative climate impact. 

Klas Hjort and Daniel Hellström at Packaging Logistics present a different view, where returns are part of the customer journey and create value.

See the recorded broadcast in Swedish at Handelsrådets YouTube channel.

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