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Putting a ban on excessive returns

Online clothing stores have begun banning customers who misuse the returns system, according to an article on SVT.

– Published 17 January 2022

person putting folded jeans into a box. Photo.
Photo: Pexels

While businesses report saving money from banning the right persons, Packaging Logistics researcher Klas Hjort points out that research shows people who send back a lot of products are often also very profitable customers.

Swedish article "Här stoppas returmissbrukarna: ”Vissa blir jättearga”" – on SVT, published 2022-01-01

For more information about the research, contact Klas Hjort,